Privacy Policy

Who we are

MR Security provides professional security services including manned guarding, mobile patrols, CCTV monitoring and event security. We are responsible for the personal information you share with us through this website.

What information we collect

When you use our contact form, we collect:

• Your name and email address, so we can reply to your enquiry.
• The service you're interested in (optional), to direct your enquiry to the right team.
• Your message, which may include details about your site, event or requirements.

Our live chat assistant stores your conversation history only in your own browser (local storage) so you can pick up where you left off. That history never leaves your device unless you send a message, which is passed to our assistant to generate a reply.

How we use your information

We use the details you provide to:

• Respond to your enquiry and prepare a tailored quote.
• Answer questions about our services, including through the live chat assistant.
• Keep a record of your enquiry so we can follow up.

We only process the information you give us for the purpose of responding to your enquiry. We do not use your details for marketing unless you ask us to.

Legal basis

We process your personal information on the basis that it is necessary to take steps at your request before entering into a contract for our services, and to pursue our legitimate interests in responding to your enquiry.

How long we keep your information

Enquiry details are kept for as long as needed to respond to your enquiry and for a reasonable period afterwards in case follow-up is required. You can ask us to delete your details at any time (see below).

Sharing your information

We do not sell or rent your personal information. We only share enquiry details with members of the MR Security team who need them to respond to you, and with service providers who help us run this website (for example, the service that delivers our email). All such providers act on our instructions and are bound by confidentiality.

Your rights

You have the right to:

• Ask what information we hold about you and receive a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your details when they are no longer needed.
• Withdraw your consent at any time — contacting us does not place you under any obligation.

To exercise any of these rights, email us using the details below and we will respond promptly.

Cookies and local storage

This website does not use advertising or tracking cookies. The live chat feature stores your conversation history in your browser's local storage so the assistant remembers the discussion when you return. You can clear this at any time using the "new conversation" button in the chat window, or by clearing your browser's site data.

Security

We take reasonable steps to protect the information you share with us. Our contact form includes measures to prevent automated abuse, and enquiries are handled only by authorised members of the team.

Contacting us about privacy

If you have any questions about this policy or how we handle your information, please get in touch:

• 07394 193888
• Mrsecurity@mail.co.uk
• London, Greater London

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.